Corporate

Service you can depend on

Lewis and Michael Inc. is committed to making your employee’s transition as seamless as possible. When you choose to work with Lewis and Michael, you’ll enjoy the convenience of communicating with a single agency and the assurance that your needs are understood completely, throughout the entire move process.

• We have a 90 percent self pack and self-haul ratio, giving you a single source responsibility.
• We have a state-of-the-art warehouse, including 24 hour surveillance, temperature control, bar code system and space totaling over 522,000 square feet. Your valuables will be safe with us.

Move Management Program

When it comes to a successful corporate relocation, you don’t want any surprises. Have you ever wondered what to expect during a corporate relocation? The information below provides some insight on what to expect:

• After making the decision to allow Lewis and Michael to handle your relocation, your transferee is contacted by us within 24 hours. Your personalized representative will explain the relocation process, including a personal review of your corporate policy with the transferee.
• An appointment will be scheduled with the transferee to survey the household goods for shipment.
• The transferee communicates all information, including scheduling move dates, through our move counselor. A confirmation letter is sent to the transferee and corporate account, if requested. All third-party services are arranged, confirmed and monitored.
• The completed order is computer-registered with Lewis and Michael and Atlas Van Lines, outlining the origin and destination information, as well as any special needs or requirements.
• Prior to confirmation, your counselor will call to confirm the date and time of the crew arrival.
• Your counselor will call on pack day to check customer satisfaction, and to confirm loading time. Any concerns or issues can be immediately addressed.
• Counselor will then call on loading day to obtain any additional contact information.
• A check call is made upon delivery to ensure that all is going well.
• After delivery, Lewis and Michael will send a Performance Evaluation to the transferee for a service evaluation. Once Lewis and Michael receives the completed survey, a copy of the report is then forwarded to the corporate account.
  

Direct Service

Being headquartered in Dayton, Ohio, Lewis and Michael is convenient to the U.S. national market. With 51 percent of the US population, 35 percent of the Canadian population, and 50 percent of all U.S. manufacturing establishments located within 500 miles of the city, our delivery time is just an overnight truck haul or hour plane trip away.

Milton M. Hill Quality Award Winner

Lewis and Michael of Dayton is a Milton M. Hill award winner. In order to earn this designation, the company must meet Atlas' performance criteria. For example, certain levels of performance must be achieved, such as:

• Customer satisfaction rating
• Warehouse rating
• Agency satisfaction rating
• Weight estimating accuracy percentage
• Uniform compliance percentage
• Equipment qualification percentage
• Equipment specifications percentage
• Claims ratio
• Documentation ratio
• Packing claims ratio
• Safety points average

Taking responsibility for your satisfaction

Since 1987, Atlas Van Lines has sent a performance questionnaire to all interstate transferees. This performance evaluation is mailed directly to Atlas headquarters where the results are entered into a database. Any questionnaire addressing a claim, or other service-related difficulty is forwarded to appropriate departmental management for immediate action and reply. All survey results are sent to the individual agent/broker. As the agent of record, we not only investigate any difficulties associated with an individual move, but also recognize Lewis & Michael employees providing superior service.